Privacy Policy

Effective Date:  8/9/25
Last Updated: 8/9/25

Introduction

Carolyn Brown OTD Mobile Therapy, LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website and when you use our services. We are committed to complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when handling Protected Health Information (PHI).

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Information You Provide Directly

• Contact form submissions (name, phone number, email address, message)
  
  

• Appointment requests
  
  

• Any information you voluntarily provide via email or forms
  
  

2. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
  
  

• Browser type and version
  
  

• Pages you view and the date/time of your visit
  
  

• Cookies or similar tracking technologies (see "Cookies" section below)
  
  

3. Protected Health Information (PHI)

If you submit medical or health-related information through secure forms, calendar app, phone, or email, we treat it as PHI and protect it in compliance with HIPAA.

How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
  
  

• Schedule and confirm appointments
  
  

• Provide requested services
  
  

• Improve our website and services
  
  

• Comply with legal or regulatory requirements
  
  

How We Share Your Information

We do not sell or rent your personal information.
We may share information only in the following situations:

• With your consent
  
  

• For treatment, payment, or healthcare operations (in compliance with HIPAA)
  
  

• With service providers who have signed a Business Associate Agreement (BAA) when handling PHI
  
  

• As required by law
  
  

HIPAA Compliance

If you submit PHI through our website or by email, we protect it through:

• Encryption in transit where supported
  
  

• Use of HIPAA-compliant email services and storage through Google Workspace
  
  

• Limiting access to authorized personnel only
  
  

• Signing BAAs with any third-party vendors who handle PHI
  
  

Cookies and Tracking

Our website may use cookies to:

• Improve site functionality
  
  

• Analyze website traffic
  
  

• Remember user preferences
  
  

You can adjust your browser settings to refuse cookies, but some site features may not function properly.

Data Security

We take reasonable steps to protect your information using:

• Secure servers and encryption
  
  

• Strong password policies
  
  

• Two-factor authentication for account access
  
  

• Regular monitoring for unauthorized access
  
  

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

Your Rights

You may:

• Request access to or correction of your personal or health information
  
  

• Request restrictions on how we use or disclose your information
  
  

• Withdraw consent to future communications (except where required by law)
  
  

Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website with the “Last Updated” date changed.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

Carolyn Brown OTD Mobile Therapy, LLC
467 Cherry Brook Rd. Canton, CT 06019
203-209-1898
Carolyn@CarolynBrownMobileTherapy.com